Clinical Documentation Matters

In Strategies for Leadership, the American Hospital Association (AHA) presents a framework to help hospitals learn how to do a better job in talking with patients and families.The AHA suggests that members of the hospital’s management team do patient rounds. The goal of rounds is to find out about patients’ hospital experiences and how well the hospital staff is communicating with them. Although not stated, a secondary goal of administrative patient rounds could be to obtain a better idea of the documentation process.